Everything you need to know about Moving Insurance

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Mandatory moving insurance

Have you ever thought about what might happen if your belongings were damaged during a move? This article aims to demystify mandatory moving insurance, essential for protecting your belongings during this transition.

As a professional in international transport who has experienced complex moves between France, Thailand, and Vietnam, I've learned the importance of good coverage.

Let's explore the essential details of this indispensable insurance.

  • The different types of moving insurance
  • The importance of mandatory moving insurance

What is mandatory moving insurance?

Understanding the different insurance options available and their necessity can save you a lot of trouble. 


Mandatory moving insurance is specific coverage that protects your personal belongings against damage or loss during a move. This insurance is often required by moving companies to ensure that your personal effects are protected in case of accidents, shocks, or unforeseen incidents during transport.

Why insure your move?

By subscribing to this insurance, you can have peace of mind knowing that you will be compensated for any loss or damage to your belongings, ensuring a stress-free transition to your new home.

First, this insurance protects your belongings from damage or loss that can occur during transport. According to moving manuals, such as the "Practical Moving Guide" by AFD, about 20% of moves encounter minor to major incidents. Adequate coverage ensures that you do not suffer significant financial losses if valuable items are damaged.

Additionally, this insurance also protects your loved ones and yourself by ensuring that you are not faced with stressful or costly situations. As highlighted by Jean-Marc Noël, an expert in logistics and moving, "moving insurance allows a potential nightmare to become a simple administrative formality."

Finally, it is important to note that some official regulations, such as those of the French Federation of Movers (FFD), strongly recommend this insurance for any move. These regulations specify that moving companies must offer liability insurance, but this basic coverage may be insufficient for high-value goods. 

In summary, ensuring your move protects your belongings, ensures peace of mind, and complies with the best practices and regulations in the sector.

The different types of moving insurance

There are several types of moving insurance to meet the varied needs of individuals and businesses. These insurances offer different levels of coverage to ensure that your belongings are protected against the various risks associated with transport.

Professional moving insurance

Professional moving insurance is coverage offered by moving companies to protect their clients' goods against damage and loss. It typically includes liability coverage, covering accidents caused by the movers, as well as material damage occurring during transport. 

Martin Dupont, a moving professional for 15 years, explains:

Without professional insurance, a moving company can face exorbitant costs in case of accidents. This insurance is an indispensable safety net.

The advantages of professional moving insurance are numerous: it guarantees quick compensation for clients in case of damage and enhances the company's reputation by ensuring a reliable and secure service. Testimonials from industry professionals show that this insurance is a pillar of trust between clients and moving companies.

Supplementary moving insurance

Supplementary moving insurance provides additional coverage beyond the basic insurance offered by moving companies. It generally covers high-value items, specific goods such as artworks, or exceptional situations not included in the standard insurance.

Opting for supplementary insurance is wise when you have high-value goods or sentimental items that you cannot easily replace. A case study by the French Insurers Association shows that moves involving artworks greatly benefit from this additional coverage. In case of damage, the compensation is often much higher than that of basic insurance.

In summary, supplementary insurance is a valuable option for those seeking to maximize the protection of their goods during a move, ensuring extra financial security and peace of mind.

How to choose the right moving insurance

Choosing the right moving insurance is crucial to ensuring the protection of your belongings. This section will guide you through the main factors to consider and help you compare the different offers available on the market.

Factors to consider

First, evaluate the value of your belongings. Ensure that the insurance adequately covers high-value items. For example, use the moving guarantee in your home insurance policy to benefit from additional coverage.

If you are moving with a professional mover, consider the basic contractual liability, which generally covers damages caused by the movers. However, this coverage may be limited. 

Damage insurance is an additional option that provides more comprehensive protection against unforeseen incidents.

Marie Dupont, who recently moved from Paris to Lyon, shares:

I bought supplementary insurance because I had high-value items. The peace of mind I had thanks to this insurance made the move much less stressful.

Experts recommend always reading the terms and conditions of the insurance policy carefully to understand exactly what is covered and what is not. 

Comparison of prices and offers

Comparing prices and offers of different moving insurance is a crucial step to finding the best option suited to your needs and budget. Companies like MAAF offer various moving insurance options, each with different levels of coverage and costs.

Here is a comparative table of common offers:

CompanyBasic CoverageSupplementary InsuranceAverage Price
MAAFStandard damagesHigh-value items150€ – 300€
AXALiability coverageSpecific goods100€ – 250€
AllianzStandard protectionArtworks120€ – 280€

To help you make an informed choice, it is recommended to request a free and detailed quote from Worldgistic. By contacting our experts, you can get personalized advice to find the moving insurance that best meets your specific needs.

Frequently asked questions about moving insurance

To help you better understand the details of moving insurance, we answer the most common questions on the subject here.

When to notify your insurance for a move?

It is ideal to notify your insurance at least one month before the scheduled moving date. This gives enough time to assess your specific needs and for the insurer to prepare the necessary documents.

Start by contacting your current insurer to inform them of your move. Make sure to provide all relevant details, such as the date and address of your new home. Insurance experts also recommend checking if your current home insurance covers the move and, if not, taking out specific moving insurance.

What documents are needed for moving insurance?

To take out moving insurance, several documents are needed:

  1. Value declaration : This document lists all the items you are moving and their estimated value. It is crucial for determining the necessary coverage level.
  2. Waybill : A transport document provided by the moving company that details the transport contract.
  3. Moving contract : The contract signed with the moving company, which specifies the terms and conditions of the service.
  4. Proof of address : Proof of your new address, such as a utility bill or rental contract.

Marie Dubois, an insurance expert, explains:

The value declaration is essential as it allows for an accurate calculation of the coverage you will need. Without it, it's difficult to estimate compensation in case of a claim.

What are the most common risks during a move?

During a move, several risks can occur:

  1. Breakage : Fragile items can break during transport.
  2. Theft : Goods can be stolen during trips or breaks.
  3. Mechanical damage : Electronic and household appliances can suffer damage.
  4. Loss : Some items may be misplaced or forgotten.
  5. Accidents : Road accidents involving the moving vehicle.

What risks are excluded by moving insurance?

Common exclusions in moving insurance include:

  1. Damage due to poor preparation : Inadequate or poorly secured packing.
  2. High-value items not declared : Jewelry, artworks not specified in the value declaration.
  3. Natural disasters : Some contracts may exclude damage caused by extreme weather.
  4. Personal belongings of the movers : Personal effects of the moving company's employees.
  5. Pre-existing damage : Items already damaged before the move.

What are the relief resources in case of a problem during my move?

In case of a problem during your move, several recourses are possible:

  1. Contact your insurer immediately : Report any damage or loss as soon as you discover it.
  2. Photograph the damages : Take pictures of the damaged items to support your claim.
  3. Fill out a moving report : A document detailing the issues encountered, signed by the mover.
  4. Submit a formal claim : Submit a claim to your insurer with all necessary documents.
  5. Legal recourse : If necessary, you can appeal to a mediator or a specialized lawyer to resolve disputes.

By following these steps, you can ensure that your rights are protected and that you receive appropriate compensation in case of a problem.


Worldgistic is the number one international freight forwarder in Southeast Asia and Europe. With over 15 years of experience and a team of qualified experts, choose Worldgistic!

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